Letter of Agreement LETTER OF AGREEMENT FOR SLEEP SUPPORT SERVICES Dear Tired Parents, As a sleep consultant I am dedicated to helping families improve both the quality and quantity of their sleep. I look forward to supporting you through the process of improving yours! This letter is our agreement regarding my services. We agree to the following: My Services: The consultation only option includes a 90 minute consultation and typed summary of our plan (provided with 24-48 hours) but does not include follow up support. The consultation with follow up option includes the 90 minute consultation, typed summary of our plan and 120 follow up phone minutes which can be used for any number of scheduled phone calls over the four week timeline. Typically this breaks down into six, twenty minute calls or four , thirty minute calls spread over the four week timeline. These calls are scheduled in advance. This option also includes four weeks of daily email support. My business hours are Monday- Friday 9am - 5pm. While I aim to reply to each call or email as quickly as possible during these hours, I am often conducting consultations and scheduled follow up calls and developing sleep plans for ten or more families. Phone messages and emails will receive a reply within 24 hours during business hours, if not sooner. After business hours I periodically check emails and messages and will answer as I am able and depending on what I have going on. I strongly believe in setting clear boundaries for myself so I can avoid sacrificing family time. I also need down time to recharge so I can best support you and manage my large client load. Text Support: For families that purchase text support the following applies. Texting is valid for one week from the time of purchase and can be used between the hours of 8:30 a.m. – 8:30 p.m. EST Monday-Friday. Text messages will be responded to as instantly as possible but I am often with a family and can only check and reply in between sessions. In most cases you will receive a reply within one hour. You understand and acknowledge that any unused phone time expires along with email support four weeks from the date of the initial consultation. It is your responsibility to utilize the phone minutes within the four week timeline. If I don't hear from you regularly, I will assume all is well and you are happy with your progress. Should you need support after you have used all allotted phone time or if your time/support has expired, you can select an add-on option for returning clients (for the same child only). Your Role: Your participation during this process is important for our plan to be effective. You agree to: *Keep and share a daily sleep log. *Consistently carry out steps outlined in the plan. *Communicate openly with me on any questions or concerns about your child’s sleep, including any special needs, health issues, medical conditions, or emotional situations. *Discuss your experiences as we go so we may make any necessary adjustments to the initial plan. Cancellation: If you decide to cancel or reschedule an initial or follow up appointment I ask that you notify me at least one business day in advance so I may offer your appointment to another tired family. If a call is missed or rescheduled without 24 hours notice, I reserve the right to deduct the alotted time from your package of support. Refunds/Guarantees:You understand and acknowledge that I do not offer a guarantee or refunds for any reason including, but not limited to, unused support time or dissatisfaction. While I am fully confident that the science behind our plan will be effective, I cannot be aware of or account for inconsistent implementation of the plan or other factors that may impact results such as illness, travel, developmental milestones or life transitions. I also do not offer refunds in whole or in part if you decide to cancel your consultation/package with or without notice. I am happy to reschedule or to reserve the purchased support until you need to use it. In the event you need to reschedule or cancel your consultation more than once, I reserve the right to retain your payment without rescheduling again, provided I have given you notice of this. Limitation on Liability: You understand that Confident Parenting is not a medical professional and will not advise you on medical conditions or make diagnoses. You also understand that your child’s sleep patterns or difficulty with sleeping may be symptomatic of a condition for which medical intervention or medical treatment, including immediate intervention or treatment, would be required. If you have any reason to believe that your child’s sleep difficulties may be related to a medical condition or that your child has health concerns that may be adversely affected by sleep coaching, it is your responsibility to consult with your child’s health care professionals. You understand that you assume primary responsibility for the health of your child and, to the extent permitted by law, you will not hold Confident Parenting responsible by way of a claim or lawsuit for any injury, disability, death or other harm that results directly or indirectly from any services provided to you.. Please acknowledge your agreement and understanding of these terms by signing below. I look forward to helping you and your family on the path to better sleep! Sincerely, Erica Desper ACCEPTED & AGREED Date Name Parent #1 First Last By typing your name here, you are signing this application electronically.Name Parent #2 First Last By typing your name here, you are signing this application electronically.