Letter of Agreement LETTER OF AGREEMENT FOR SLEEP SUPPORT SERVICES Dear Tired Parents, As a sleep consultant I am dedicated to helping families improve both the quality and quantity of their sleep. I look forward to supporting you through the process of improving yours! This letter is our agreement regarding my services. We agree to the following: My Services: I offer a consultation alone or one packaged with follow up support. Once we create a plan together at the consultation, families who have purchased a package are able to use the 2 hours of follow up phone time for prescheduled calls in flexible increments, generally six 20 minutes calls. I will track the time we spend on the phone and notify you when the end of your minutes are approaching. In between calls, families who have purchased a package also have access to daily email support for 4 weeks from the date of the initial consultation. Phone messages and emails will receive a reply within 24 hours on business days, if not sooner. Text Support: For families that purchase text support the following applies. Texting is valid for one week from the time of purchase and can be used between the hours of 8:30 a.m. – 8:30 p.m. EST Monday-Friday. Text messages will be responded to as instantly as possible but I am often with a family and can only check and reply in between sessions. In most cases you will receive a reply within one hour. You understand and acknowledge that any unused follow up phone time as well as the daily email support expires four weeks from the date of the initial consultation. Should you need support after you have used all the allotted phone time or after the time has expired you can select one of the add-on options for returning clients (for the same child only). Your Role: Your participation is important for our plan to be effective. You agree to: Keep a sleep/wake/eating log during the time we are working together Carry out the steps in the plan we develop. Communicate openly with me about any questions or concerns about your child’s sleep, including any special needs, health issues, medical conditions, or emotional situations. Discuss your experiences as we go so we may make any necessary adjustments to the initial plan. You acknowledge and understand that the effectiveness of our program depends upon consistent follow through both during and after our working together. Cancellation: If you decide to cancel or reschedule an initial or follow up appointment I ask that you notify me at least one business day in advance so I may offer your appointment to another tired family. Refunds/Guarantees:You understand and acknowledge that I do not offer a guarantee or refunds for any reason including, but not limited to, unused support time or dissatisfaction. While I am fully confident that the science behind our plan will be effective, I cannot be aware of or account for inconsistent implementation of the plan or other factors that may impact results such as illness, travel, developmental milestones or life transitions. Limitation on Liability: You understand that Confident Parenting is not a medical professional and will not advise you on medical conditions or make diagnoses. You also understand that your child’s sleep patterns or difficulty with sleeping may be symptomatic of a condition for which medical intervention or medical treatment , including immediate intervention or treatment, would be required. If you have any reason to believe that your child’s sleep difficulties may be related to a medical condition or that your child has health concerns that may be adversely affected by sleep coaching, it is your responsibility to consult with your child’s doctor. You understand that you assume primary responsibility for the health of your child and, to the extent permitted by law, you will not hold Confident Parenting responsible by way of a claim or lawsuit for any injury, disability, death or other harm that results directly or indirectly from any services provided to you.. Please acknowledge your agreement and understanding of these terms by signing below. I look forward to helping you and your family on the path to better sleep! Sincerely, Erica Desper ACCEPTED & AGREEDDate Name Parent #1 First Last By typing your name here, you are signing this application electronically.Name Parent #2 First Last By typing your name here, you are signing this application electronically.